Terms of Service

Last updated: February 2026

1. Introduction

These terms of service govern your use of the SentriqAI platform and website. By accessing or using SentriqAI, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

2. Definitions

"Platform" means the SentriqAI web application, browser extension, and related services.
"Organisation" means the entity that subscribes to SentriqAI.
"User" means any individual authorised by an Organisation to access the Platform.
"Content" means data, text, and other materials processed through the Platform.

3. Account and Access

Organisations must provide accurate registration information and keep it up to date.

You are responsible for maintaining the security of your account and for all activity that occurs under your account, including the management of authorised user access.

You must notify SentriqAI immediately of any unauthorised access or security breach.

4. Permitted Use

You may use the Platform solely for lawful AI governance and monitoring purposes within your organisation.

You must not reverse engineer, decompile, disassemble, or attempt to extract the source code of the Platform.

You must not use the Platform in any way that violates applicable laws, regulations, or third-party rights.

You must not interfere with or disrupt the integrity or performance of the Platform or its underlying infrastructure.

5. Data Processing

SentriqAI processes data in accordance with our Privacy Policy and applicable data protection laws.

Organisations retain ownership of their data submitted to or generated by the Platform.

SentriqAI acts as a data processor for organisation data and will only process such data in accordance with your instructions.

Data processing agreements are available upon request for organisations requiring formal data processing terms.

6. Intellectual Property

SentriqAI retains all right, title, and interest in and to the Platform, including all software, designs, trademarks, and documentation.

Your Organisation is granted a limited, non-exclusive, non-transferable licence to use the Platform during the subscription term in accordance with these terms.

Any feedback, suggestions, or ideas you provide regarding the Platform may be used by SentriqAI without any obligation to you.

7. Service Availability

SentriqAI aims to maintain high availability of the Platform but does not guarantee uninterrupted or error-free service.

Planned maintenance will be communicated in advance where reasonably possible.

SentriqAI may modify, suspend, or discontinue any aspect of the Platform or specific features with reasonable notice to affected customers.

8. Payment and Subscription

Subscription fees are as set out in your applicable subscription plan and pricing schedule.

Payment terms are net 30 days from the date of invoice unless otherwise agreed in writing.

SentriqAI reserves the right to adjust pricing with at least 30 days' written notice to existing customers.

11. Termination

Either party may terminate the subscription agreement with 30 days' written notice to the other party.

SentriqAI may immediately suspend or terminate your access to the Platform if you breach these terms or if your account poses a security risk.

Upon termination, your Organisation's data will remain available for export for a period of 30 days, after which it may be permanently deleted.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

SentriqAI may update these terms from time to time. We will provide at least 30 days' notice of any material changes.

Your continued use of the Platform following notice of updated terms constitutes your acceptance of those changes.

9. Limitation of Liability

To the maximum extent permitted by law, SentriqAI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or relating to these terms or your use of the Platform.

SentriqAI's total aggregate liability arising out of or relating to these terms or your use of the Platform shall not exceed the total fees paid by your Organisation to SentriqAI in the 12 months immediately preceding the claim.

The Platform is provided "as is" and "as available" without warranties of any kind, whether express or implied, except as expressly stated in these terms or required by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless SentriqAI, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to your breach of these terms, your misuse of the Platform, or your violation of any applicable laws or third-party rights.

14. Contact

If you have any questions about these terms or need to contact us regarding legal matters, please email legal@sentriqai.com.

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