Privacy Policy

Last updated: February 2026

Introduction

SentriqAI Ltd ("SentriqAI", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and platform services.

Data Controller

SentriqAI Ltd is the data controller for the personal information we process. We are responsible for deciding how we hold and use personal information about you.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: privacy@sentriqai.com

Information We Collect

We collect and process the following categories of personal information:

Website Browsing Data

•IP address and approximate geographical location
•Browser type, version, and operating system
•Device information (type, screen resolution)
•Pages visited, time spent on pages, and navigation patterns

Contact and Enquiry Information

•Name, job title, and organisation name
•Email address and telephone number
•Any information you provide in contact forms or enquiries

Platform Subscription Data

•Organisation name and contact details
•Account administrator and user information
•Platform usage analytics and activity logs
•Support requests and communications
•Payment and billing information (processed securely by third-party payment providers)
•Technical information (browser extension data, API usage)

How We Use Your Information

We process your personal information for the following purposes:

To provide, operate, and maintain our platform and services
To process subscriptions, payments, and fulfil our contractual obligations
To respond to enquiries, support requests, and provide customer service
To improve and personalise our services based on usage analytics
To send relevant product updates, security notices, and service communications
To detect, prevent, and address technical issues, fraud, or security threats
To comply with legal obligations and enforce our terms of service

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds: performance of a contract with you, compliance with legal obligations, legitimate business interests (such as improving our services and preventing fraud), or your explicit consent where required. You have the right to withdraw consent at any time where processing is based on consent.

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We may share your data with the following categories of third parties:

Service Providers: Trusted third-party companies that provide hosting, cloud infrastructure, analytics, payment processing, and customer support services on our behalf
Legal and Regulatory Authorities: Law enforcement, regulators, or other authorities when required by law or to protect our legal rights
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor organisation

All third-party service providers are contractually bound to protect your data and use it only for the purposes we specify.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal information:

Right of Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete personal data
Right to Erasure: Request deletion of your personal data in certain circumstances
Right to Restrict Processing: Request limitation on how we use your personal data
Right to Data Portability: Receive your personal data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
Right to Withdraw Consent: Withdraw your consent where processing is based on consent

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@sentriqai.com. We will respond to your request within one month, though this may be extended by up to two months for complex requests.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Email: privacy@sentriqai.com

Company: SentriqAI Ltd

Registered in England and Wales

Questions about privacy?

Our team is here to help you understand how we protect your data.

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